Privacy Policy

This Privacy Policy describes how Mod Pizza ("we," "us," "our," or "the Company") collects, uses, discloses, and safeguards your personal information when you visit our website at modpizzafood.top, place orders, use our services, or otherwise interact with us. Please read this policy carefully. By using our website or services, you agree to the terms described in this Privacy Policy.

We are committed to protecting your privacy and handling your personal data responsibly in accordance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission (FTC) Act, and all other applicable consumer protection statutes. If you do not agree with this Privacy Policy, please discontinue use of our website and services immediately.

1. About Us

Mod Pizza is a food service business operating in the United States. We provide food ordering, delivery, and related services through our website and other digital channels. For all privacy-related inquiries, you may contact us using the information provided at the end of this policy.

• Business Name: Mod Pizza
• Website: modpizzafood.top
• Email: [email protected]

2. Information We Collect

We collect various categories of information depending on how you interact with our website and services. The types of data we may collect include, but are not limited to, the following:

2.1 Personal Identification Information

When you create an account, place an order, sign up for our newsletter, participate in promotions, or otherwise communicate with us, we may collect personal identification information, including:

• Full name
• Email address
• Phone number
• Billing and delivery address
• Date of birth (where required for age verification or promotional purposes)
• Username and password (for registered accounts)
• Profile picture or avatar (if uploaded)

2.2 Payment and Transaction Information

When you make a purchase through our website, we collect information necessary to process your payment. This may include:

• Credit or debit card details (processed securely via third-party payment processors)
• Billing address associated with the payment method
• Transaction history and order details
• Gift card or promotional code information

We do not store complete credit card numbers on our servers. Payment information is transmitted directly to our payment processor using industry-standard encryption technologies.

2.3 Usage and Behavioral Data

We automatically collect certain information about how you interact with our website and services. This may include:

• Pages visited, links clicked, and features used
• Time spent on individual pages
• Search queries entered on the website
• Shopping cart and order history data
• Referral sources (how you arrived at our website)
• Frequency and duration of visits

2.4 Device and Technical Information

When you visit our website, our servers automatically record certain technical information, including:

• IP address
• Browser type and version
• Operating system and device type
• Screen resolution
• Mobile device identifiers (e.g., IDFA, Android Advertising ID)
• Time zone settings
• Language preferences
• Internet service provider (ISP)

2.5 Location Information

With your consent, we may collect precise or approximate geolocation data to help us provide delivery services, suggest nearby restaurant locations, or personalize your experience. You may disable location sharing through your device settings at any time.

2.6 Communications and Customer Support Data

If you contact us via email, phone, or through our website contact forms, we collect the content of your communications, including any feedback, complaints, or inquiries you submit. We may also record customer service calls for quality assurance and training purposes, with prior notice as required by applicable law.

2.7 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior. For a full explanation of our use of cookies, please refer to Section 8 of this Privacy Policy and our dedicated Cookie Policy available on our website.

2.8 User-Generated Content

If you submit reviews, ratings, photos, or other content through our website or social media platforms, we may collect and process that content as part of our service operations.

3. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes, including:

3.1 Service Provision and Order Fulfillment

• Processing and confirming food orders
• Coordinating delivery or pickup services
• Sending order confirmations, receipts, and delivery notifications
• Managing your account and preferences
• Responding to customer service inquiries and resolving disputes

3.2 Personalization and User Experience

• Remembering your previous orders and preferences
• Personalizing content and menu recommendations based on your history
• Customizing promotional offers and deals relevant to your interests
• Enabling saved addresses and payment methods for faster checkout

3.3 Marketing and Communications

• Sending promotional emails, newsletters, and special offers (with your consent where required)
• Notifying you about new menu items, limited-time offers, and loyalty program updates
• Running targeted advertising campaigns on third-party platforms
• Conducting surveys and collecting feedback to improve our services

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us at [email protected].

3.4 Analytics and Service Improvement

• Analyzing website traffic and user behavior patterns
• Monitoring and improving website performance and functionality
• Conducting internal research and product development
• Testing new features and website improvements
• Generating aggregated, anonymized statistical reports

3.5 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations
• Detecting, preventing, and investigating fraud, abuse, and security breaches
• Enforcing our Terms of Service and other policies
• Responding to legal requests, court orders, or governmental inquiries
• Protecting the rights, property, and safety of our users, employees, and the public

3.6 Business Operations

• Processing payments and managing financial records
• Maintaining accurate business records
• Managing and improving our supply chain and restaurant operations
• Evaluating and facilitating business transactions, mergers, or acquisitions

4. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes without your explicit consent. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We work with trusted third-party vendors and service providers who assist us in operating our business. These parties are contractually obligated to protect your information and may only use it to perform services on our behalf. These include:

• Payment Processors: To securely handle transactions and prevent fraud
• Delivery Partners: To coordinate and fulfill food delivery orders
• Cloud Hosting Providers: To store and manage our data infrastructure
• Email and Marketing Platforms: To send communications and manage campaigns
• Analytics Providers: Such as Google Analytics, to analyze website usage
• Customer Support Tools: To manage and track customer service interactions
• Advertising Networks: To deliver relevant advertisements on third-party platforms

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in good faith belief that such disclosure is necessary to:

• Comply with a legal obligation, subpoena, court order, or governmental request
• Protect and defend the rights or property of Mod Pizza
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the public
• Cooperate with law enforcement or regulatory investigations

4.3 Business Transfers

In the event that Mod Pizza undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website prior to your data being transferred and becoming subject to a different privacy policy.

4.4 With Your Consent

We may share your personal information with other third parties when you have given us your explicit consent to do so, including when you participate in co-branded promotions or partner offers.

4.5 Aggregated and De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for industry analysis, research, demographic profiling, and similar purposes.

5. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction.

5.1 Security Measures We Employ

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using Secure Socket Layer (SSL) or Transport Layer Security (TLS) technology.
• Access Controls: We restrict access to personal data to employees, contractors, and agents who need the information to perform specific job functions.
• Firewalls and Intrusion Detection: We use network security tools to monitor and protect our systems against unauthorized access.
• Regular Security Audits: We conduct periodic reviews of our security practices to identify and address potential vulnerabilities.
• Data Minimization: We collect only the information necessary for the purposes described in this policy.
• Employee Training: We provide regular privacy and security training to our staff who handle personal information.
• Secure Password Storage: User passwords are stored using industry-standard hashing algorithms and are never stored in plain text.

5.2 Limitations of Security

Despite our best efforts, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. In the event of a data breach that affects your personal information, we will notify you in accordance with applicable law, including the requirements of state breach notification statutes.

6. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights:

To exercise any of these rights, please submit a verifiable consumer request to us at [email protected]. We will respond to your request within 45 days, with the possibility of a 45-day extension where reasonably necessary, as permitted under the CCPA/CPRA.

6.2 Rights for All US Residents

Regardless of your state of residence, we extend the following rights to all users of our website and services:

• Access: Request access to the personal information we hold about you.
• Correction: Request that we correct any inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal information, subject to legal and operational requirements.
• Opt-Out of Marketing: Opt out of receiving promotional communications from us at any time.
• Account Closure: Request the closure of your account with us.

6.3 How to Submit a Privacy Request

To exercise any of your privacy rights, you may contact us through the following methods:

• Email: [email protected]
• Website: modpizzafood.top (through our contact form)

For your protection, we may need to verify your identity before processing your request. Verification may involve confirming your email address, account credentials, or other identifying information. You may also designate an authorized agent to submit requests on your behalf, provided the agent can demonstrate proper authorization.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

7.1 Retention Periods by Data Category

When personal information is no longer needed for its original purpose or required by law, we will securely delete, destroy, or anonymize it in accordance with our data retention schedule.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, understand how users interact with our services, and deliver relevant advertisements.

8.1 Types of Cookies We Use

• Essential Cookies: Necessary for the basic functionality of our website, such as maintaining your session and shopping cart. These cannot be disabled.
• Functional Cookies: Allow us to remember your preferences, such as language settings, saved addresses, and login status.
• Analytics Cookies: Help us understand how visitors use our website by collecting information about page visits, traffic sources, and user behavior (e.g., Google Analytics).
• Marketing and Advertising Cookies: Used to deliver targeted advertisements based on your browsing behavior, both on our website and on third-party platforms.
• Social Media Cookies: Allow you to share content from our website on social media platforms and may track your activity across websites.

8.2 Managing Your Cookie Preferences

You can manage your cookie preferences through your browser settings or through our cookie consent tool available on our website. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a cookie is set. Please note that disabling certain cookies may affect the functionality of our website.

For more detailed information about the specific cookies we use, their purposes, and how to control them, please review our full Cookie Policy available at modpizzafood.top.

8.3 Do Not Track Signals

Some browsers transmit "Do Not Track" signals to websites. Our website does not currently respond to "Do Not Track" browser signals. However, you may opt out of certain tracking as described in this section and in our Cookie Policy.

9. Children's Privacy

Our website, services, and content are intended for individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 13, in compliance with the Children's Online Privacy Protection Act (COPPA).

If you are under 18 years of age, you are not permitted to use our website or services or to provide us with any personal information. If you are the parent or legal guardian of a minor who has provided us with personal information without your consent, please contact us immediately at [email protected] so that we can take appropriate action to remove the information.

We do not intentionally market our services to minors, and we take commercially reasonable steps to verify the age of our users where appropriate. If we become aware that we have inadvertently collected personal information from a child under 13, we will promptly delete such information from our records.

10. International Data Transfers

Mod Pizza is a United States-based business, and our primary data processing activities occur within the United States. However, some of our third-party service providers may be located in other countries, which means your personal information may be transferred to and processed in countries outside the United States.

When we transfer personal information internationally, we take steps to ensure that your information receives an adequate level of protection in accordance with applicable law. This may include entering into data transfer agreements with our service providers that incorporate appropriate safeguards.

If you are located outside the United States and choose to use our services, please be aware that your information will be transferred to and processed in the United States, where data protection laws may differ from those in your country of residence. By using our services, you consent to the transfer of your information to the United States as described in this Privacy Policy.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, and services that are not owned or controlled by Mod Pizza. We are not responsible for the privacy practices or content of these third-party properties. We encourage you to review the privacy policies of any third-party websites you visit before providing any personal information.

Our website may also integrate third-party tools such as social media sharing buttons, embedded maps, payment gateways, and analytics services. These third parties may collect information about your use of our website in accordance with their own privacy policies.

12. California Privacy Rights – Additional Disclosures

In addition to the rights described in Section 6, California residents have additional rights and disclosures under the CCPA/CPRA:

12.1 "Shine the Light" Law

Under California Civil Code Section 1798.83, California residents may request information about whether we have shared personal information with third parties for their direct marketing purposes during the preceding calendar year. To make such a request, please contact us at [email protected].

12.2 Categories of Personal Information Collected

In the preceding 12 months, we have collected the following categories of personal information as defined under the CCPA:

• Identifiers (name, email address, IP address, account credentials)
• Commercial information (order history, purchase records)
• Internet or electronic network activity information (browsing behavior, search history on our site)
• Geolocation data (with consent)
• Inferences drawn from the above to create a user profile

12.3 Sensitive Personal Information

To the extent we collect sensitive personal information (as defined under the CPRA), we limit our use and disclosure of such information to purposes permitted by law, including the provision of our services, security, and fraud prevention. We do not use sensitive personal information to infer characteristics about users beyond what is necessary to provide our services.

13. FTC Act Compliance

We comply with the Federal Trade Commission (FTC) Act, which prohibits unfair or deceptive acts or practices in commerce. Our privacy practices are designed to be transparent, fair, and consistent with our representations to consumers. We will not engage in deceptive data collection or use practices, and we will honor all commitments made in this Privacy Policy.

If you believe our privacy practices are unfair or deceptive, you have the right to file a complaint with the Federal Trade Commission at www.ftc.gov or by calling 1-877-FTC-HELP (1-877-382-4357).

14. Filing a Privacy Complaint

We take all privacy concerns seriously and are committed to resolving them promptly and fairly. If you have a complaint or concern about how we handle your personal information, we encourage you to contact us directly in the first instance.

14.1 Internal Complaint Process

1. Contact us by email at [email protected] with the subject line "Privacy Complaint."
2. Provide a detailed description of your complaint, including the relevant personal information and the nature of the concern.
3. We will acknowledge your complaint within 5 business days and aim to provide a substantive response within 30 days.
4. If the issue is not resolved to your satisfaction, we will work with you to find an appropriate resolution.

14.2 Regulatory Authorities

If you are not satisfied with our response or believe we are processing your personal information unlawfully, you have the right to file a complaint with the appropriate regulatory authority:

• Federal Trade Commission (FTC): www.ftc.gov/complaint | Phone: 1-877-382-4357
• California Attorney General (for California residents): oag.ca.gov/privacy/complaints
• California Privacy Protection Agency (CPPA): cppa.ca.gov
• State Attorney General Offices: Residents of other states may also contact their respective state Attorney General office for privacy-related complaints.

15. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time. When we make material changes, we will notify you by:

• Posting the updated Privacy Policy on our website with a new "Last Updated" date
• Sending an email notification to the address associated with your account (for significant changes)
• Displaying a prominent notice on our website homepage

Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we are protecting your information.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team using the information below:

We are committed to working with you to resolve any privacy concerns you may have. When you contact us, please provide sufficient information to help us understand and respond to your inquiry effectively, including your name, contact information, and a clear description of your concern or request.